Volvo owners can service their cars while sitting at homeApril 2, 2020
Volvo has launched a new program in the United States that allows owners to service their cars from the comfort of their home or office.
The company’s new application is called Volvo Valet. The company describes him as “a premium car service in the United States.” The program offers owners exclusive access to a convenient and transparent service process.
Volvo owners can either use the Volvo Valet smartphone app for iOS or Android, or call their manager to schedule a time when a car dealership employee arrives and picks up the car at the brand’s service center. With the Volvo Valet app, a customer can track where the driver is and when he will arrive, similar to how hazard warning applications work.
After the car is accepted for service, owners can receive a notification when the vehicle reaches the workshop. The client is also notified that his car is ready to receive. The seller will then contact the customer to set a Volvo return time. To make sure the whole process is transparent, retailers are asked to photograph the condition of the vehicles during the transfer.
“Volvo Valet has been very successful in pilot trials over the past year, and is now ready to serve our customers and retailers at this unprecedented time,” said Anders Gustafsson, Senior Vice President for America and President and CEO of Volvo Car USA.
Volvo Valet is the result of Volvo’s acquisition of Luxe’s intellectual property in 2017 and has been pilot for the past few months. This does not involve third parties, which allows retailers to maintain the transparency of the process. Only Volvo Car USA, Volvo sellers and Volvo drivers are involved.
All Volvo cars, regardless of age, are eligible for this service at the discretion of individual retailers. While the Volvo Valet app is currently only involved in maintenance and service, later in 2020 the program will be expanded to include rental and purchase, lease refunds and test trips during the night.
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