Used Tesla cars robbed autopilotMarch 25, 2020
Many owners of used Tesla have found that many features of their recently purchased vehicles have been disabled.
The first such case was recorded in February with the 2017 Tesla Model S. An electric sedan with the Enhanced Autopilot and Full Self Driving Capability options was purchased at an auto show at an auction in December 2019 and then resold to a customer. It is reported that the original owner paid $ 8,000 for both features.
Just three days after the dealer acquired the Model S, Tesla checked the software in their cars and decided to remove the extended autopilot function in the model without informing the dealer. The new owner was informed about the removal of the software only after he sent the car to a Tesla service center for repair in January.
“Tesla recently discovered cases of improperly configured clients on the Autopilot version for which they did not pay. Your car is one of the vehicles that was not configured correctly for autopilot. We looked at the history of your purchases, and, unfortunately, Full Self Driving was not a feature you paid for. We apologize for the confusion. If you are still interested in receiving these additional features, we can begin the process of acquiring the update, ”explained a Tesla support representative.
Last week, the owner contacted the support service by purchasing a used Tesla Model X P100D of 2018 from a Tesla dealer in March 2019. The SUV was equipped with the $ 20,000 Ludicrous Mode option, and Brett decided to invest an additional $ 5,000 to add Full Self Driving. However, after installing this software, Tesla decided to remove Ludicrous Mode because the client did not pay $ 20,000 for it.
Other owners of used Tesla models faced similar problems, but failed to get a response from the brand. They explained to Tesla by calling the hotline that functions such as Ludicrous Mode and Autopilot are associated with the VIN code of the car and remain with it, even if it is resold in the used car market. However, it remains unclear why certain features have been removed for some owners.
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