Tesla has fixed a bug that cost the owners thousands of dollarsAugust 18, 2020
It took more than seven months to fix the authentication problems of purchasing updates through Tesla’s proprietary app.
Tesla has long been at the forefront of technology, both for its vehicles and the way they sell them. Instead of traditional dealerships, you can buy the brand’s electric vehicles either through the Tesla store in the mall or at home through the company’s website. Updating your Tesla model after purchase is also no problem: unlocking these software updates with in-app purchases is quick and easy. Perhaps too simple.
In January last year, it became known that several Tesla customers inadvertently purchased several thousand dollars worth of in-app updates. It was not easy to get their money back to those customers who supposedly did not have VIP status. In one case, $ 9,700 was charged from the owner for no reason for updating Tesla Model 3 through an application for his car.
It took several weeks before Tesla corrected the situation and returned the money to people, but the problem of authenticating the purchase of updates has still not been fixed. And now, seven months after it became known, Tesla CEO Elon Musk has finally received the latest report on the matter. When asked by the owner about the new two-factor authentication, Musk admitted the following: “Sorry, it’s too late. Two-factor authentication via sms or an authenticator app is now being finalized. “
In addition to preventing unwanted in-app purchases, which in some cases may involve end-to-end dialing, two-factor authentication is also required to protect user accounts from hacking.
As technology advances, vehicles are becoming more susceptible to hacking, and Tesla is currently the most high-tech vehicle on the market and therefore the most vulnerable. One possible reason for the delay in the new authentication process is due to its complexity and the fact that it has never been done on this scale before.
Every Tesla owner has to be included in the database along with all their valuable data, so the situation could be much worse than these expensive and unwanted in-app purchases. Suffice it to imagine a large-scale hack, in which the owner’s data was declassified. Tesla could have been sued for years.
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