J.D. Power alarmed drivers annoyed by driver assistance systemsAugust 30, 2019
The study, which was attended by 20,000 drivers who bought cars in 2019, showed how 38 different technologies were evaluated in the first 90 days after purchase.
Many survey participants were dissatisfied with the operation of the vehicle retention system within the lane. So, 23% found the technology annoying and annoying, and 61% of them completely turned off the system to keep the car in the lane.
As the study shows, 21% of drivers solve the problem with the annoying system simply – turns it off.
“Some brands have succeeded in making security technologies efficient and unobtrusive. Some of them are good in one aspect, but weaker in another, and some are not too good in general. That’s why 90% of customers of one brand rely on a lane retention system, while another brand only 59% of customers do the same, ”says Christine Kolodzh, executive director of human-machine interaction research at J.D. Power
In addition, 69% of those surveyed in the car had Apple CarPlay and Android Auto technologies. Only 68% of their number indicated that they would like to have this technology as standard on the next car.
The highest rating in the rating of satisfaction with assistance systems was given by Kia Stinger, who received 834 points on a 1000-point scale. Top-rated cars include Hyundai Kona, Toyota C-HR, Kia Forte, Chevrolet Blazer, Porsche Cayenne and Ford Expedition.
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