Chinese girl made sit-down strike on Mercedes bonnetApril 23, 2019
Thus, a young woman tried to attract the attention of other dealership visitors to the fact that they were selling low-quality cars.
It all began quite harmlessly, writes the local edition chinadaily.com.cn. On February 25, Wang Qian signed a contract to purchase the Mercedes-Benz CLS300 by installments, but after she took it, it turned out that oil was flowing from the engine. At the same time she managed to drive only 1 km.
She demanded to return her money or exchange the car for a working one, but at the dealership they offered only a free replacement of the engine. Then she, right in the showroom, made a sit-in strike on the hood of a red Mercedes, from where she told her visitors her story. Video of the incident quickly spread online.
Ms. Wang filed complaints with various authorities and made eight different claims, including an investigation into the history of the car, independent technical expertise, an official apology from Mercedes-Benz and compensation for moral damage.
It also turned out that they had persuaded her to buy a car on credit, although she was ready to pay the full amount at once, and then it turned out that she overpaid about $ 2,240 more for “financial services” (in terms of yuan).
Information about the incident reached the head office of Daimler, which suspended the license of the dealer Mercedes-Benz, and later said that the dealership has reached an agreement with the client. According to him, the woman will be replaced with a new CLS300 and will be refunded for financial services.
Representatives of the brand apologized to the client and, as compensation, invited her to visit the plant and the assembly line of Mercedes-Benz in Germany to show the production process, and at the same time prove that the cars there produce quality and what happened to her is just an annoying misunderstanding.
The company will also provide the client with a free VIP service for 10 years and is ready to pay for Van’s birthday celebration in accordance with the lunar calendar.
“The invitation to visit the German factory and the offer to pay for the birthday celebration demonstrates the company’s loyalty to customers,” said Van. She added that the compensation exceeded all her expectations, she is very satisfied and has no claims to anyone else.
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