Cadillac massively sued due to touch screen

Cadillac massively sued due to touch screen

September 29, 2019 0 By autotimesnews

Cadillac owners are indignant over display malfunction

General Motors is facing a class action lawsuit related to the Cadillac CUE infotainment system screen.

A class action lawsuit has been filed with the U.S. District Court in New Jersey. It states that the touch screens of the Cadillac User Experience infotainment system may crack, delaminate, bubble, and ultimately stop responding to touch. For example, Tonya Gruczac from New Jersey acquired her Cadillac ATS in 2014 and, exactly after the expiration of the warranty period (four years or 50,000 miles), she encountered a touch screen malfunction on the center console.

At the dealership where she bought the sedan, she was told that the car was no longer covered by the warranty and offered to pay $ 1,200 to replace the display. At the same time, they noted that they are constantly faced with a similar problem on the Cadillacs aged three to four years. As it turned out, GM issued two bulletins for dealers in 2014 and 2017, describing the delamination and blistering of touch screens. The issue concerns ATS models 2013-2017, SRX 2013-2016, XTS 2013-2017, CTS 2014-2017 and Escalade 2014-2017.