Advanced automotive technology unreliableMay 13, 2019
The latest study of the American company J.D. Power shows that high-tech cars cause “headaches” for their owners, especially for premium models.
The race for adding new technologies to cars causes problems with the reliability of these same cars – this is exactly how representatives of the American company J.D. Power. According to a recent consumer survey conducted by a firm in the UK, problems with the most sophisticated audio systems, communication systems, entertainment and navigation (ACEN) accounted for half of the 10 biggest problems faced by car owners. J.D. employees Power argue that the problem lies in the desperate desire of automakers to introduce new technologies in their models, which leads to an increase in the number of “potential problem areas.”
Based on the responses of more than 11,500 vehicle owners who have owned their cars for 12-36 months, the study examines the number of problems per 100 vehicles.
Nearly 180 different parameters are investigated throughout the vehicle, including navigation systems (ACEN), engine problems, and heating / air conditioning. The study also questions drivers about how likely they are to buy a car from the same brand again.
According to J.D Power, the ACEN system caused some problems on average of 16.6 cars out of 100 new cars – a slight improvement over last year, but still one of the most problematic categories. For comparison, systems such as alarms or cruise control recorded an average of 1.5 problems per 100 vehicles.
And it seems that the problems are not limited to technology ACEN. Security systems, such as the blind spot monitoring system and the lane departure warning system, also created problems for drivers. On average, such systems cause 2.4 problems per 100 vehicles, although this number increases significantly for premium cars, where they cause four problems per 100 vehicles.
Not so long ago, we wrote that Audi E-Tron will not appear until the technology of creating batteries does not improve.
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